Skip to content
Forms.qa
Solutions

Request management for IT, access, official letters and leases

Every request gets a reference.

Applicants and employees fill in one form, in Arabic or English. The request is routed by its answers, the right people act from their Inbox, and anyone can follow it by its transaction reference.

The problem today

“Did you get my request?”

Service requests arrive by phone, email and WhatsApp, each in a different shape. Someone copies them into a spreadsheet, forwards them by hand, and answers the same status question again and again.

  • No reference number, so every follow-up starts from scratch.
  • Urgent issues wait in the same queue as routine ones.
  • Letters drafted in Word from details retyped out of an email.
  • No record of who handled what, or when.

One transaction, end to end

A lease application, step by step.

This follows the ready-made Lease application process.

  1. 01

    01 · Capture

    The applicant applies

    Name, contact details, Qatar ID number, the unit, employer, move-in date and an ID copy — on a hosted link, an embed or a QR code, in a conversational layout if you like.

  2. 02

    02 · Track

    A transaction opens

    The application gets a reference such as TX-000123 and a timeline that shows its stage: submitted, approval, document, signature.

  3. 03

    03 · Approve

    Property management reviews

    The reviewer approves from the Inbox and records the monthly rent, deposit and lease term — or requests changes, which sends it back.

  4. 04

    04 · Document

    The lease offer is generated

    A bilingual lease offer is filled from the application and the reviewer’s terms, rendered to PDF and attached.

  5. 05

    05 · Notify

    The applicant is told

    An email goes out quoting the reference. Add a signature step to have the offer signed by secure link.

What you use

Requests that route themselves.

Ready-made process

Lease application

Applicant details and ID, property review with rent and deposit, a generated lease offer, and a notification.

Ready-made process

Official letter

Salary certificates, employment certificates and no-objection letters, approved by HR and generated from the request.

Ready-made process

IT incident

Urgency decides the route: critical issues escalate at once, and each priority gets its own support task.

Ready-made process

Hardware & access requests

Manager approval, Finance above a set cost, a security review for sensitive access, then IT provisions it.

Conversational forms

One question at a time, with question jumps and conditional required fields. Or classic multi-page forms.

Status by reference

Each request has a TX reference, a stage and a timeline, and emails can quote the reference.

09Ready when you are

Start with a form. Finish with a signed agreement.

ابدأ بنموذج، وانتهِ باتفاقية موقَّعة.

See your own process run from form to signed agreement — in Arabic and English.

Request Management for Qatar: IT, Letters, Leases — Forms.qa